Lead customer service operations across multiple markets, driving service excellence, team performance and continuous improvement.
What you’ll be doing:
⭐ Managing customer service performance across multiple channels
⭐ Leading and developing Customer Service Team Leaders
⭐ Overseeing workforce planning, productivity and service quality
⭐ Managing customer complaints and escalations
⭐ Improving processes, self-service and AI-enabled customer service tools
⭐ Supporting partner service delivery and operational change
What you’ll need:
⭐ Strong leadership experience in customer service or contact centres
⭐ Proven experience managing team leaders and developing teams
⭐ Understanding of service levels, workforce planning and quality management
⭐ Strong problem-solving and process improvement skills
⭐ Excellent communication and stakeholder management abilities
Why join:
⭐ Senior leadership role across multiple markets
⭐ Opportunity to shape customer service strategy and operations
⭐ Drive innovation through technology and AI
⭐ Develop a high-performing, customer-focused team
