Provide friendly and professional customer support, handling enquiries, technical queries and service requests across phone and online channels.
What you’ll be doing:
⭐ Responding to customer enquiries and resolving issues
⭐ Supporting customers with broadband, fibre and mobile services
⭐ Promoting products and services while supporting customer retention
⭐ Diagnosing faults and providing first-time resolutions where possible
⭐ Processing orders and maintaining accurate customer records
What you’ll need:
⭐ Previous customer-facing experience
⭐ Excellent communication, listening and telephone skills
⭐ A customer-first attitude with strong problem-solving abilities
⭐ Good organisation and attention to detail
⭐ Flexibility to work evenings, weekends and public holidays on a rota
Why join:
⭐ Full-time, 37-hour working week
⭐ Develop your technical and customer service skills
⭐ Join a supportive, customer-focused team
