Provide operational and customer support to retail and corporate clients, helping with credit card applications, transactions and account administration.
Key responsibilities:
⭐ Support digital onboarding, mobile app and ancillary services
⭐ Handle customer queries by email and telephone
⭐ Resolve credit card transaction issues
⭐ Prepare application packs, including ID&V and high-risk checks
⭐ Manage daily administration, filing and client records
⭐ Assist with direct debits, repayments, disputes and fraud-related transactions
What you’ll need:
⭐ Strong analytical and problem-solving skills
⭐ Excellent communication and interpersonal skills
⭐ Interest in credit cards and financial crime/fraud risk
⭐ Good attention to detail and organisation
⭐ Customer service experience desirable but not essential
Why join:
⭐ Develop specialist credit card knowledge
⭐ Gain experience in financial crime and fraud risk
⭐ Work with both retail and corporate clients
