Manage the day-to-day delivery of a key Mobile Device Management (MDM) contract while providing customer support across retail, field and home-visit services. This role combines service management, technology support and customer engagement in a fast-paced environment.
Key responsibilities:
⭐ Manage MDM requests, device deployments, ticket queues and customer service activities
⭐ Support device enrolment, configuration, compliance checks and asset management processes
⭐ Coordinate with internal teams to resolve technical issues and escalate complex cases
⭐ Conduct customer home visits, service demonstrations and after-sales support when required
⭐ Provide occasional retail store support, assisting customers with products, services and account queries
What you’ll need:
⭐ Customer service or sales experience, ideally within telecoms, technology or IT support
⭐ Strong organisational skills with experience managing tickets, workloads and customer requests
⭐ Good understanding of mobile technology and a willingness to learn MDM platforms
⭐ Excellent communication and problem-solving skills
⭐ Full valid driving licence and willingness to travel to customer sites
Why join:
⭐ Opportunity to work with leading mobile and device management technologies
⭐ Varied role combining customer service, technology support and field-based work
⭐ Ongoing training and development opportunities
⭐ Be part of a collaborative team supporting major business and public sector customers
