Provide leadership and oversight for Operations and Client Services activities, ensuring high-quality service delivery, strong operational controls and effective team performance within a regulated financial services environment.
Key responsibilities:
⭐ Lead, motivate and develop the Operations and Client Services team
⭐ Oversee customer servicing, transaction processing and operational workflows
⭐ Manage AML reviews, customer risk assessments and due diligence requirements
⭐ Act as an escalation point for complex operational, servicing and risk matters
⭐ Support process improvements, projects and change initiatives across the business
What you’ll need:
⭐ Experience within financial services operations and client servicing
⭐ Previous team leadership or supervisory experience
⭐ Strong understanding of AML, risk and operational control requirements
⭐ Excellent organisational, communication and stakeholder management skills
⭐ Strong IT skills, particularly Microsoft Excel and Word
Why join:
⭐ Opportunity to lead and develop a high-performing team
⭐ Exposure to operational, regulatory and client service activities
⭐ Collaborative and supportive working environment
⭐ Involvement in business improvement and change initiatives
⭐ Clear opportunities for professional growth and development
