Help customers find suitable mortgage solutions and deliver a high-quality sales and service experience.
What you’ll be doing:
⭐ Handle new and existing mortgage enquiries
⭐ Conduct customer fact-finds and affordability assessments
⭐ Explain mortgage options and support applications
⭐ Manage customer communication throughout the mortgage journey
⭐ Support retention, product transfers and further advances
⭐ Work with Credit, Onboarding and Mortgage teams
What you’ll need:
⭐ CeMAP qualification
⭐ Customer-facing sales, advice or financial services experience
⭐ Strong mortgage, affordability and lending knowledge
⭐ Excellent communication, listening and relationship-building skills
⭐ Understanding of financial services regulation, AML and data protection
⭐ Mortgage advice or DipMap experience desirable
Why join:
⭐ Build expertise across UK and Channel Island lending
⭐ Help customers navigate important financial decisions
⭐ Develop your mortgage sales and advisory career
⭐ Work within a collaborative and customer-focused team
