Provide IT service desk support and technical assistance across multiple jurisdictions.
Key responsibilities:
⭐ Act as first point of contact for IT support requests
⭐ Troubleshoot and resolve incidents and service requests
⭐ Provide hands-on technical support for systems and infrastructure
⭐ Support video conferencing, presentations and hardware setup
⭐ Track IT assets and manage stock reporting
⭐ Escalate issues and monitor ongoing faults
What you’ll need:
⭐ Around 2+ years’ IT support experience
⭐ Knowledge of Microsoft 365, Windows 11 and iOS
⭐ Strong problem-solving and analytical skills
⭐ Good customer service and communication skills
⭐ Ability to manage multiple priorities
⭐ Interest in ongoing IT learning and certifications
Why join:
⭐ Exposure to multi-jurisdiction IT operations
⭐ Opportunity to work on technical projects and improvements
⭐ Supportive environment with professional development
