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Job ID 14448 Permanent IT

Customer Success Manager


A dynamic IT services provider is seeking a new team member to build strong client relationships and ensure a seamless customer journey, from onboarding to retention and growth.

Key responsibilities:
⭐ Act as the primary point of contact for client success and satisfaction
⭐ Align solutions with client goals
⭐ Identify opportunities to improve services through client feedback
⭐ Support onboarding and ongoing engagement
⭐ Identify upsell opportunities

What you’ll need:
⭐ 2+ years in a customer-facing role
⭐ Excellent communication and relationship-building skills
⭐ Strong problem-solving and analytical thinking
⭐ Ability to work both independently and collaboratively

Why join?
⭐ Impactful client-facing role in a growing tech company
⭐ Variety, autonomy, and room to develop professionally
⭐ Be part of a collaborative and forward-thinking team

Have questions about this role? Let's talk...

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    Nick Graham MIRP, CertRP
    Chairman

    Nick is the owner of OSA Recruitment in Guernsey, a successful recruitment business, with close to 30 years' experience of guiding people through their career choices. OSA's excellent team are experts in finding the perfect candidate for jobs at all levels, from graduates and temporary placements to senior executive positions and non-executive directors.

    Nick says: 'I § that an integral part of our success is attributed to our unrivalled reputation for professionalism, honesty and integrity, and for building trusting relationships with clients and candidates.' Nick's background includes a public relations degree and several jobs in stockbroking and financial services.

    Over the course of his career and through his involvement with the administration of local sport, he has built a wide range of contacts in Guernsey's business community. He has a solid understanding of how the island works and how beneficial close networks are, regardless of the career you are immersed in.

    He is interested in continuing to build his network of senior business leaders for mutual benefits.