This permanent role is focused on resolving customer queries fairly and efficiently, whilst ensuring service standards and regulatory requirements are met. You’ll act as a champion for the customer voice and play an important part in improving processes and service delivery.
Key responsibilities:
⭐ Handle customer complaints and queries, aiming for resolution at first contact
⭐ Ensure all cases follow policies, procedures, and regulatory standards
⭐ Provide feedback and insights to support service improvements
Requirements:
⭐ Experience in customer service, ideally in a regulated environment
⭐ Strong communication and problem-solving skills
⭐ Ability to balance empathy with compliance and accuracy
Desirable:
⭐ Knowledge of financial products or services
⭐ Familiarity with complaint handling frameworks
⭐ Confidence in managing sensitive information and cases
Why join?
⭐ Opportunity to make a direct impact on customer satisfaction
⭐ Supportive, customer-focused team culture
⭐ Role designed for personal growth and continuous learning
